CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
NOVEMBER 2011        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
3 2 2 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
6 1 7        
86% 14%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility*        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 2   2 1 0        
17% 33% 0% 33% 17% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 2 1 0        
0% 50% 0% 33% 17% 0%        
                   
Cleanliness/Appearance of parking facility *        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 0 0 0        
33% 50% 17% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 0 3 0 0        
33% 17% 0% 50% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 1 2 0        
17% 33% 0% 17% 33% 0% 150      
                   
5 4 3 2 1 0 36      
7 14 3 8 4 0 180      
35 56 9 16 4 0 100      
PERCENTAGE TOTAL PER RATING  20      
19% 39% 8% 22% 11% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
67% 33%        
                   
* Parking Survey questions updated April 2010.