CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
NOVEMBER 2011
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
3	2	2	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
6		1		7
86%		14%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	2		2	1	0
17%	33%	0%	33%	17%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	2	1	0
0%	50%	0%	33%	17%	0%
Cleanliness/Appearance of parking facility *
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	0	0	0
33%	50%	17%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	0	3	0	0
33%	17%	0%	50%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	1	2	0
17%	33%	0%	17%	33%	0%	150
5	4	3	2	1	0	36
7	14	3	8	4	0	180
35	56	9	16	4	0	100
PERCENTAGE TOTAL PER RATING						20
19%	39%	8%	22%	11%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
67%			33%
* Parking Survey questions updated April 2010.