CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
November 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
2 0 0 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
2 1 3        
67% 33%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 1 0 0        
0% 0% 50% 50% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0% 50      
                   
5 4 3 2 1 0 16      
1 10 4 1 0 0 80      
5 40 12 2 0 0 57      
PERCENTAGE TOTAL PER RATING  2      
6% 63% 25% 6% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
74% 26%