CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
November 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
2	0	0	1
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
2		1		3
67%		33%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	1	0	0
0%	0%	50%	50%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%	50
5	4	3	2	1	0	16
1	10	4	1	0	0	80
5	40	12	2	0	0	57
PERCENTAGE TOTAL PER RATING						2
6%	63%	25%	6%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
74%			26%