CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
November 2008 *        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
3 2 2 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
5 3 8        
63% 38%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 2 0 0 0        
33% 0% 67% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 3 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Parking rates                  
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 1 0 0        
0% 0% 67% 33% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 2 0 0        
0% 33% 33% 67% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 0 0 0        
0% 67% 33% 0% 0% 0% 90      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 1 0 0 0        
40% 40% 20% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 0 1 0 0        
60% 20% 0% 20% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 2 0 0 0        
20% 40% 40% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 2 0 0 0        
40% 20% 40% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 1 0 0 0        
40% 40% 20% 0% 0% 0% 125      
                   
5 4 3 2 1 0 44      
11 14 15 4 0 0 215      
55 56 45 8 0 0 156      
PERCENTAGE TOTAL PER RATING  8      
25% 32% 34% 9% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
76% 24%        
*Survey disbursements did not begin until the latter part of November