CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
November 2008 *
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
3	2	2	1
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
5		3		8
63%		38%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	2	0	0	0
33%	0%	67%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	3	0	0	0
0%	0%	100%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	1	0	0
0%	0%	67%	33%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	2	0	0
0%	33%	33%	67%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	0	0	0
0%	67%	33%	0%	0%	0%	90
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	1	0	0	0
40%	40%	20%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	1	0	0
60%	20%	0%	20%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	2	0	0	0
20%	40%	40%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	2	0	0	0
40%	20%	40%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	1	0	0	0
40%	40%	20%	0%	0%	0%	125
5	4	3	2	1	0	44
11	14	15	4	0	0	215
55	56	45	8	0	0	156
PERCENTAGE TOTAL PER RATING						8
25%	32%	34%	9%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
76%			24%
*Survey disbursements did not begin until the latter part of November