CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
MAY 2011
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
2	2	1	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
3		2		5
60%		40%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	60
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	1	0
0%	67%	0%	0%	33%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	0	0	0
0%	67%	33%	0%	0%	0%
Cleanliness/Appearance of parking facility *
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	1	0	0	0
67%	0%	33%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	3	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	1	0	0
0%	67%	0%	33%	0%	0%	75
5	4	3	2	1	0	27
3	13	9	1	1	0	135
15	52	27	2	1	0	94
PERCENTAGE TOTAL PER RATING						3
11%	48%	33%	4%	4%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
72%			28%
* Parking Survey questions updated April 2010.