CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
May 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
4 5 4 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
7 6 13        
54% 46%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 2 0 0 0        
17% 50% 33% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 0 0 0        
33% 50% 17% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 4 1 1 0 0        
0% 67% 17% 17% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 0 1 0 0        
33% 50% 0% 17% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 3 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 2 0 0 0        
33% 33% 33% 0% 0% 0% 180      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 4 1 0 0 0        
29% 57% 14% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 1 0 0        
29% 43% 14% 14% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 4 0 0 0        
0% 43% 57% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 2 0 0 0        
29% 43% 29% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 2 1 0 0        
29% 29% 29% 14% 0% 0% 175      
                   
5 4 3 2 1 0 71      
15 33 19 4 0 0 355      
75 132 57 8 0 0 264      
PERCENTAGE TOTAL PER RATING  8      
21% 46% 27% 6% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
77% 23%