CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
May 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
4	5	4	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
7		6		13
54%		46%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	2	0	0	0
17%	50%	33%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	0	0	0
33%	50%	17%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	4	1	1	0	0
0%	67%	17%	17%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	0	1	0	0
33%	50%	0%	17%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	3	0	0	0
0%	50%	50%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	2	0	0	0
33%	33%	33%	0%	0%	0%	180
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
2	4	1	0	0	0
29%	57%	14%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	1	0	0
29%	43%	14%	14%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	4	0	0	0
0%	43%	57%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	2	0	0	0
29%	43%	29%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
2	2	2	1	0	0
29%	29%	29%	14%	0%	0%	175
5	4	3	2	1	0	71
15	33	19	4	0	0	355
75	132	57	8	0	0	264
PERCENTAGE TOTAL PER RATING						8
21%	46%	27%	6%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
77%			23%