CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
March 2010
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
3	0	1	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
2		2		4
50%		50%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	0	0	0
50%	0%	50%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	1	0	0
50%	0%	0%	50%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%	60
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	0	0	0
50%	0%	50%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	50
5	4	3	2	1	0	22
8	8	5	1	0	0	110
40	32	15	2	0	0	87
PERCENTAGE TOTAL PER RATING						2
36%	36%	23%	5%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
81%			19%