CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
JULY 2011        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
0 3 1 2            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
4 2 6        
67% 33%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 1 0 0 0        
50% 0% 50% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility*        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 1 0        
0% 0% 50% 0% 50% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0% 60      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 1 0        
25% 50% 0% 0% 25% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility *        
                   
Excellent Very Good Good Fair Poor N/R        
0 3 1 0 0 0        
0% 75% 25% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 1 0 0        
0% 50% 25% 25% 0% 0% 100      
                   
5 4 3 2 1 0 32      
3 14 12 1 2 0 160      
15 56 36 2 2 0 107      
PERCENTAGE TOTAL PER RATING  4      
9% 44% 38% 3% 6% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
69% 31%        
                   
* Parking Survey questions updated April 2010.