CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
JULY 2011
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
0	3	1	2
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
4		2		6
67%		33%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	0	0	0
50%	0%	50%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	1	0
0%	0%	50%	0%	50%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	60
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	0	0	1	0
25%	50%	0%	0%	25%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Cleanliness/Appearance of parking facility *
Excellent	Very Good	Good	Fair	Poor	N/R
0	3	1	0	0	0
0%	75%	25%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	1	1	0	0
0%	50%	25%	25%	0%	0%	100
5	4	3	2	1	0	32
3	14	12	1	2	0	160
15	56	36	2	2	0	107
PERCENTAGE TOTAL PER RATING						4
9%	44%	38%	3%	6%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
69%			31%
* Parking Survey questions updated April 2010.