CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
July 2010
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
2	3	0	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
4		1		5
80%		20%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	0	1	0	0
0%	0%	0%	100%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	0	2	0	0	0
50%	0%	50%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
0	4	0	0	0	0
0%	100%	0%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	2	1	0	0
0%	25%	50%	25%	0%	0%	100
5	4	3	2	1	0	26
2	11	11	2	0	0	130
10	44	33	4	0	0	87
PERCENTAGE TOTAL PER RATING						4
8%	42%	42%	8%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
70%			30%
* Parking Survey questions updated April 2010.