CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
July 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
2 2 1 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
3 2 5        
60% 40%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 2 1 0 0        
0% 0% 100% 50% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
2 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 1 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 0 0 0 0        
0% 100% 0% 0% 0% 0% 60      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 0 0        
33% 67% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 0 0        
0% 33% 67% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
3 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 0 0 0 0        
33% 67% 0% 0% 0% 0% 75      
                   
5 4 3 2 1 0 28      
10 11 6 1 0 0 135      
50 44 18 2 0 0 112      
PERCENTAGE TOTAL PER RATING  2      
36% 39% 21% 4% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
84% 16%