CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
January 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
4 4 2 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
6 4 10        
60% 40%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 1 1 0 0        
0% 50% 25% 25% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 0 1 0        
0% 25% 50% 0% 25% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
2 2 0 0 0 0        
50% 50% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 2 1 0 0        
0% 25% 50% 25% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 3 0 0 0        
25% 0% 75% 0% 0% 0% 120      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 1 0 0 0        
67% 17% 17% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 0 1 0 0        
50% 33% 0% 17% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 3 0 0 0        
17% 33% 50% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 0 0 0        
33% 50% 17% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
4 1 1 0 0 0        
67% 17% 17% 0% 0% 0% 150      
                   
5 4 3 2 1 0 54      
18 17 15 3 1 0 270      
90 68 45 6 1 0 203      
PERCENTAGE TOTAL PER RATING  7      
33% 31% 28% 6% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
78% 22%