CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
February 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
5 7 3 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
10 6 16        
63% 38%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 0 0 0        
33% 50% 17% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 1 1 0 0        
17% 50% 17% 17% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 1 1 0        
0% 33% 33% 17% 17% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 2 0 0 0        
17% 50% 33% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 2 1 0 0        
33% 17% 33% 17% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 2 1 0 0 0        
50% 33% 17% 0% 0% 0% 180      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
4 3 2 0 1 0        
40% 30% 20% 0% 10% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
2 4 3 1 0 0        
20% 40% 30% 10% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
4 3 3 0 0 0        
40% 30% 30% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
3 3 4 0 0 0        
30% 30% 40% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
6 2 2 0 0 0        
60% 20% 20% 0% 0% 0% 250      
                   
5 4 3 2 1 0 86      
28 29 23 4 2 0 430      
140 116 69 8 2 0 325      
PERCENTAGE TOTAL PER RATING  10      
33% 34% 27% 5% 2% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
78% 22%