CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
February 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
5	7	3	1
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
10		6		16
63%		38%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	0	0	0
33%	50%	17%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	1	1	0	0
17%	50%	17%	17%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	1	1	0
0%	33%	33%	17%	17%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	2	0	0	0
17%	50%	33%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	2	1	0	0
33%	17%	33%	17%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	2	1	0	0	0
50%	33%	17%	0%	0%	0%	180
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
4	3	2	0	1	0
40%	30%	20%	0%	10%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
2	4	3	1	0	0
20%	40%	30%	10%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
4	3	3	0	0	0
40%	30%	30%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
3	3	4	0	0	0
30%	30%	40%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
6	2	2	0	0	0
60%	20%	20%	0%	0%	0%	250
5	4	3	2	1	0	86
28	29	23	4	2	0	430
140	116	69	8	2	0	325
PERCENTAGE TOTAL PER RATING						10
33%	34%	27%	5%	2%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
78%			22%