CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
FEBRUARY 2011
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
0	2	1	1
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
2		2		4
50%		50%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Cleanliness/Appearance of parking facility*
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	1	0	0	0
50%	0%	50%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	1	0	0
0%	0%	50%	50%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	60
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	1	0
50%	0%	0%	0%	50%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	0	0	0	0
0%	100%	0%	0%	0%	0%
Cleanliness/Appearance of parking facility *
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	0	0	0	0
50%	50%	0%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	2	0	0	0
0%	0%	100%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	1	0	0	0
0%	50%	50%	0%	0%	0%	50
5	4	3	2	1	0	22
4	9	7	1	1	0	110
20	36	21	2	1	0	77
PERCENTAGE TOTAL PER RATING						3
18%	41%	32%	5%	5%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
73%			27%
* Parking Survey questions updated April 2010.