CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
DECEMBER 2010        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
1 0 0 1            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
1 1 2        
50% 50%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility*        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 1 0 0        
0% 0% 0% 100% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 0 0 1 0        
0% 0% 0% 0% 100% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Cleanliness/Appearance of parking facility *        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0% 25      
                   
5 4 3 2 1 0 11      
2 5 2 1 1 0 55      
10 20 6 2 1 0 36      
PERCENTAGE TOTAL PER RATING  3      
18% 45% 18% 9% 9% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
71% 29%        
                   
* Parking Survey questions updated April 2010.