CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
December 2008
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
11	6	4	2
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
16		7		23
70%		30%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	1	5	0	0	0
14%	14%	71%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
1	3	3	0	0	0
14%	43%	43%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	4	2	1	0	0
0%	57%	29%	14%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	4	0	0	0
14%	29%	57%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
2	3	1	1	0	0
29%	43%	14%	14%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
3	3	1	0	0	0
43%	43%	14%	0%	0%	0%	210
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
9	4	3	0	0	0
56%	25%	19%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
7	5	3	1	0	0
44%	31%	19%	6%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
5	4	5	2	0	0
31%	25%	31%	13%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
7	3	3	3	0	0
44%	19%	19%	19%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
8	5	3	0	0	0
50%	31%	19%	0%	0%	0%	400
5	4	3	2	1	0	122
44	37	33	8	0	0	610
220	148	99	16	0	0	467
PERCENTAGE TOTAL PER RATING						16
36%	30%	27%	7%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
79%			21%