CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
December 2008        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
11 6 4 2            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
16 7 23        
70% 30%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 1 5 0 0 0        
14% 14% 71% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
1 3 3 0 0 0        
14% 43% 43% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 4 2 1 0 0        
0% 57% 29% 14% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 4 0 0 0        
14% 29% 57% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
2 3 1 1 0 0        
29% 43% 14% 14% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
3 3 1 0 0 0        
43% 43% 14% 0% 0% 0% 210      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
9 4 3 0 0 0        
56% 25% 19% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
7 5 3 1 0 0        
44% 31% 19% 6% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
5 4 5 2 0 0        
31% 25% 31% 13% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
7 3 3 3 0 0        
44% 19% 19% 19% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
8 5 3 0 0 0        
50% 31% 19% 0% 0% 0% 400      
                   
5 4 3 2 1 0 122      
44 37 33 8 0 0 610      
220 148 99 16 0 0 467      
PERCENTAGE TOTAL PER RATING  16      
36% 30% 27% 7% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
79% 21%