CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking
August 2009
How often do you park at this facility?
Daily	Frequently	Occasionally	First time
4	0	1	0
Monthly Permit Holder or Visitor Parker
Permit		Visitor		Total Responses
4		1		5
80%		20%
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
0	0	1	0	0	0
0%	0%	100%	0%	0%	0%
Parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Ease of use for pay machines
Excellent	Very Good	Good	Fair	Poor	N/R
1	0	0	0	0	0
100%	0%	0%	0%	0%	0%
Signage directing customers to the visitor parking lots
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
0	1	0	0	0	0
0%	100%	0%	0%	0%	0%	30
Availability of parking spaces
Excellent	Very Good	Good	Fair	Poor	N/R
2	1	1	0	0	0
50%	25%	25%	0%	0%	0%
Ease of entering and exiting the parking facility
Excellent	Very Good	Good	Fair	Poor	N/R
3	1	0	0	0	0
75%	25%	0%	0%	0%	0%
Monthly permit parking rates
Excellent	Very Good	Good	Fair	Poor	N/R
0	2	2	0	0	0
0%	50%	50%	0%	0%	0%
Signage approaching the lot and within the parking lot
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%
Overall parking experience on AMC
Excellent	Very Good	Good	Fair	Poor	N/R
1	2	1	0	0	0
25%	50%	25%	0%	0%	0%	100
5	4	3	2	1	0	26
9	11	6	0	0	0	130
45	44	18	0	0	0	107
PERCENTAGE TOTAL PER RATING						0
35%	42%	23%	0%	0%	0%
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM
POSITIVE			RECOMMENDED IMPROVEMENT
82%			18%