CUSTOMER SERVICE SATISFACTION SURVEY RESULTS - Parking        
August 2009        
                   
How often do you park at this facility?        
                   
Daily Frequently Occasionally First time            
4 0 1 0            
                   
Monthly Permit Holder or Visitor Parker        
                   
Permit Visitor Total Responses        
4 1 5        
80% 20%            
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
0 0 1 0 0 0        
0% 0% 100% 0% 0% 0%        
                   
Parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Ease of use for pay machines        
                   
Excellent Very Good Good Fair Poor N/R        
1 0 0 0 0 0        
100% 0% 0% 0% 0% 0%        
                   
Signage directing customers to the visitor parking lots        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
0 1 0 0 0 0        
0% 100% 0% 0% 0% 0% 30      
                   
                   
Availability of parking spaces        
                   
Excellent Very Good Good Fair Poor N/R        
2 1 1 0 0 0        
50% 25% 25% 0% 0% 0%        
                   
Ease of entering and exiting the parking facility        
                   
Excellent Very Good Good Fair Poor N/R        
3 1 0 0 0 0        
75% 25% 0% 0% 0% 0%        
                   
Monthly permit parking rates        
                   
Excellent Very Good Good Fair Poor N/R        
0 2 2 0 0 0        
0% 50% 50% 0% 0% 0%        
                   
Signage approaching the lot and within the parking lot        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0%        
                   
Overall parking experience on AMC        
                   
Excellent Very Good Good Fair Poor N/R        
1 2 1 0 0 0        
25% 50% 25% 0% 0% 0% 100      
                   
5 4 3 2 1 0 26      
9 11 6 0 0 0 130      
45 44 18 0 0 0 107      
PERCENTAGE TOTAL PER RATING  0      
35% 42% 23% 0% 0% 0%        
OVERALL RATING OF CUSTOMER SATISFACTION BASED ON POINT SYSTEM        
POSITIVE RECOMMENDED IMPROVEMENT        
82% 18%