| Facilities Operations FY13 | ||||||||||||||||||
| Strategic Goals & Objectives Dashboard | Building Maintenance | |||||||||||||||||
| Results | ||||||||||||||||||
| Measure | Calculation/Notes | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | YTD | ||||
| 85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback | # Positive-Neutral Survey responses / # Total Survey Responses | Survey % Pos. | 99.2% | 99.2% | 100.0% | 97.4% | 97.9% | 96.7% | 96.1% | 99.6% | 95.4% | 94.9% | 100.0% | 97.9% | ||||
| 70% of Total Maint. Time are Preventive Maint. | Preventive Maint. Time / Total Maint. Time | PM vs. Total | 63.1% | 70.5% | 71.1% | 66.8% | 70.5% | 66.1% | 66.2% | 75.6% | 69.4% | 73.6% | 71.6% | 69.5% | ||||
| Minimum Percentage | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | |||||
| Facilities Operations FY12 | ||||||||||||||||||
| Strategic Goals & Objectives Dashboard | Building Maintenance | |||||||||||||||||
| Results | ||||||||||||||||||
| Measure | Calculation/Notes | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | YTD | ||||
| 85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback | # Positive-Neutral Survey responses / # Total Survey Responses | Survey % Pos. | 96.9% | 99.6% | 98.6% | 98.5% | 98.7% | 100.0% | 99.7% | 97.5% | 99.7% | 99.7% | 99.2% | 100.0% | 99.0% | |||
| 70% of Total Maint. Time are Preventive Maint. | Preventive Maint. Time / Total Maint. Time | PM vs. Total | 70.1% | 70.3% | 81.0% | 72.9% | 76.1% | 77.6% | 75.0% | 71.9% | 80.9% | 74.8% | 75.6% | 66.0% | 74.4% | |||
| Minimum Percentage | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | |||||
| Facilities Operations FY11 | ||||||||||||||||||
| Strategic Goals & Objectives Dashboard | Building Maintenance | |||||||||||||||||
| Results | ||||||||||||||||||
| Measure | Calculation/Notes | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | YTD | ||||
| 85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback | # Positive-Neutral Survey responses / # Total Survey Responses | Survey % Pos. | 99.2% | 96.1% | 97.3% | 100.0% | 96.1% | 97.3% | 100.0% | 99.6% | 97.7% | 100.0% | 98.1% | 100.0% | 98.5% | |||
| 70% of Total Maint. Time are Preventive Maint. | Preventive Maint. Time / Total Maint. Time | PM vs. Total | 77.5% | 73.6% | 81.6% | 75.7% | 62.3% | 88.8% | 72.2% | 76.5% | 67.6% | 75.3% | 72.0% | 76.8% | 75.0% | |||
| Minimum Percentage | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | 70% | |||||
| Facilities Operations FY10 | ||||||||||||||||||
| Strategic Goals & Objectives Dashboard | Building Maintenance | |||||||||||||||||
| Results | ||||||||||||||||||
| Measure | Calculation/Notes | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | YTD | ||||
| 85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback | # Positive-Neutral Survey responses / # Total Survey Responses | Survey % Pos. | 99.8% | 99.2% | 98.4% | 99.6% | 99.3% | 100.0% | 97.6% | 100.0% | 99.1% | 100.0% | 97.6% | 100.0% | 99.2% | |||
| 50% of Total Maint. Orders are Preventive Maint. | Preventive Maint. Orders / Total Maint. Orders | PM vs. Total | 60.7% | 67.5% | 62.1% | 72.2% | 67.8% | 68.3% | 70.7% | 73.0% | 69.2% | 68.4% | 73.7% | 67.2% | 68.4% | |||
| Minimum Percentage | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||||
| Facilities Operations FY09 | ||||||||||||||||||
| Strategic Goals & Objectives Dashboard | Building Maintenance | |||||||||||||||||
| Results | ||||||||||||||||||
| Measure | Calculation/Notes | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | May | Jun | YTD | ||||
| 85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback | # Positive-Neutral Survey responses / # Total Survey Responses | Survey % Pos. | 100.0% | 100.0% | 99.4% | 99.8% | 99.5% | 99.6% | 99.6% | 99.7% | 99.2% | 99.5% | 99.1% | 99.6% | ||||
| 50% of Total Maint. Orders are Preventive Maint. | Preventive Maint. Orders / Total Maint. Orders | PM vs. Total | 41.4% | 34.0% | 51.6% | 45.0% | 48.8% | 50.0% | 60.3% | 60.1% | 59.8% | 58.6% | 66.9% | 59.5% | 53.0% | |||
| Minimum Percentage | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | 50% | |||||
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