Facilities Operations FY14
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos. 96.9% 99.6% 96.5% 99.3%                   98.1%
70% of Total Maint. Time are Preventive Maint. Preventive Maint. Time / Total Maint. Time PM vs. Total 60.6% 70.1% 62.1% 62.5%                   63.8%
Minimum Percentage 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70%   70%
Facilities Operations FY13
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos. 99.2% 99.2% 100.0% 97.4% 97.9% 96.7% 96.1% 99.6% 95.4% 94.9% 100.0% 98.9%   97.9%
70% of Total Maint. Time are Preventive Maint. Preventive Maint. Time / Total Maint. Time PM vs. Total 63.1% 70.5% 71.1% 66.8% 70.5% 66.1% 66.2% 75.6% 69.1% 71.8% 72.7% 70.0%   69.5%
Minimum Percentage 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70%   70%
Facilities Operations FY12
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos. 96.9% 99.6% 98.6% 98.5% 98.7% 100.0% 99.7% 97.5% 99.7% 99.7% 99.2% 100.0%   99.0%
70% of Total Maint. Time are Preventive Maint. Preventive Maint. Time / Total Maint. Time PM vs. Total 70.1% 70.3% 81.0% 72.9% 76.1% 77.6% 75.0% 71.9% 80.9% 74.8% 75.6% 66.0%   74.4%
Minimum Percentage 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70%   70%
Facilities Operations FY11
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos. 99.2% 96.1% 97.3% 100.0% 96.1% 97.3% 100.0% 99.6% 97.7% 100.0% 98.1% 100.0%   98.5%
70% of Total Maint. Time are Preventive Maint. Preventive Maint. Time / Total Maint. Time PM vs. Total 77.5% 73.6% 81.6% 75.7% 62.3% 88.8% 72.2% 76.5% 67.6% 75.3% 72.0% 76.8%   75.0%
Minimum Percentage 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70% 70%   70%
Facilities Operations FY10
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos. 99.8% 99.2% 98.4% 99.6% 99.3% 100.0% 97.6% 100.0% 99.1% 100.0% 97.6% 100.0%   99.2%
50% of Total Maint. Orders are Preventive Maint. Preventive Maint. Orders / Total Maint. Orders PM vs. Total 60.7% 67.5% 62.1% 72.2% 67.8% 68.3% 70.7% 73.0% 69.2% 68.4% 73.7% 67.2%   68.4%
Minimum Percentage 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50%   50%
Facilities Operations FY09
Strategic Goals & Objectives Dashboard Building Maintenance
Results
Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun YTD
85% of Customer Satisfaction Surveys received w/Positive or Neutral feedback # Positive-Neutral Survey responses / # Total Survey Responses Survey % Pos.   100.0% 100.0% 99.4% 99.8% 99.5% 99.6% 99.6% 99.7% 99.2% 99.5% 99.1%   99.6%
50% of Total Maint. Orders are Preventive Maint. Preventive Maint. Orders / Total Maint. Orders PM vs. Total 41.4% 34.0% 51.6% 45.0% 48.8% 50.0% 60.3% 60.1% 59.8% 58.6% 66.9% 59.5%   53.0%
Minimum Percentage 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50%   50%