Customer Service Satisfactory Survey FY09/FY14 (BMO)
      September, 2008 October, 2008 November, 2008 December, 2008 January, 2009 February, 2009 March, 2009 April, 2009 May, 2009 June, 2009 Total YTD  
Positive 10 40 261 447 317 225 187 281 237 184 2189 99.4%
Negative 0 0 0 2 2 2 1 4 0 3 14 0.6%
job site unclean unresolved problem unresolved problem not prompt response time directions
job site unclean unresolved problem job site unclean response time quality expectations not met
response time respond/solutions
resolving the problem
  July, 2009 August, 2009 September, 2009 October, 2009 November, 2009 December, 2009 January, 2010 February, 2010 March, 2010 April, 2010 May, 2010 June, 2010 Total YTD  
Positive 227 148 230 276 100 146 159 159 178 123 165 33 1944 98.8%
Negative 0 3 6 2 2 5 2 4 24 1.2%
unresolved problem unresolved problem clean job site response time responses time didnít meet expectations responses time
didnít meet expectations response to questions Unresolved problem response time understanding needs workable solutions quality expectations
respond to needs response time question responses didnít meet expectations
polite/courteous quality expectations understanding needs
understanding needs meeting needs / solution
workable solutions
  July, 2010 August, 2010 September, 2010 October, 2010 November, 2010 December, 2010 January, 2011 February, 2011 March, 2011 April, 2011 May, 2011 June, 2011 Total YTD  
Positive 68 66 89 64 55 34 56 107 120 185 38 29 911 97.04%
Negative 2 4 6 7 5 3 27 2.96%
Negatives: Negatives: Negatives: Negatives: Negatives: Negatives:
quality expectations respond to maintenance
needs in timely manner
response time response time x2 timely manner response time
workable solution Understand Needs courteous courteous Understand Needs resolving problem
quality expectations understanding of needs understanding of needs quality expectations cleanliness
workable solution meet quality meet quality workable solution
workable solutions workable solutions resolving problem
response to questions response to questions
  July, 2011 August, 2011 September, 2011 October, 2011 November, 2011 December, 2011 January, 2012 February, 2012 March, 2012 April, 2012 May, 2012 June, 2012 Total YTD  
Positive 47 82 187 354 207 178 169 186 119 116 173 5 1823 98.46%
Negative 6 1 1 5 4 0 1 8 2 28 1.54%
timely manner cleanliness cleanliness response time x2 understand needs response time cleanliness x2 resolving problem
understand needs response time resolving problem quality of work resolving problem x2 cleanliness
meet expectations x2 understand needs workable solutions timely manner
respond to needs quality of work direction given understand needs
response to questions meet expectations
response to questions
  July, 2012 August, 2012 September, 2012 October, 2012 November, 2012 December, 2012 January, 2013 February, 2013 March, 2013 April, 2013 May, 2013 June, 2013 Total YTD  
Positive 60 75 11 72 90 60 84 45 35 40 114 686 99.27%
Negative 2 2 1 5 0.73%
timely manner timely manner timely manner
workable solutions understanding needs
  July, 2013 August, 2013 September, 2013 October, 2013 November, 2013 December, 2013 January, 2014 February, 2014 March, 2014 April, 2014 May, 2014 June, 2014 Total YTD  
Positive 42 64 29 195 330 97.88%
Negative 1 5 1 7 2.12%
Timely Manner Timely Manner Quality of maintenance
Understanding needs
Meet Expectations
Workable solutions
Provide good direction
Customer Service Satisfactory Survey FY09/FY14 (FCS)
      September, 2008 October, 2008 November, 2008 December, 2008 January, 2009 February, 2009 March, 2009 April, 2009 May, 2009 June, 2009 Total YTD  
Positive 30 276 286 207 244 315 170 194 168 236 2126 99.67%
Negative 0 2 1 1 0 0 0 0 2 1 7 0.33%
response time unclean job site unresolved problem unresolved problem quality of work
unclean job site response time
  July, 2009 August, 2009 September, 2009 October, 2009 November, 2009 December, 2009 January, 2010 February, 2010 March, 2010 April, 2010 May, 2010 June, 2010 Total YTD  
Positive 200 227 255 205 170 142 89 96 138 200 236 101 2059 99.47%
Negative 1 0 2 1 1 6 11 0.53%
quality of work quality of work response time response time didnít meet expectations
understanding needs didnít meet expectations
understanding needs
workable solutions
no additional info given
response to maintenance
  July, 2010 August, 2010 September, 2010 October, 2010 November, 2010 December, 2010 January, 2011 February, 2011 March, 2011 April, 2011 May, 2011 June, 2011 Total YTD  
Positive 194 153 129 98 141 111 115 158 92 164 117 40 1512 99.27%
Negative 5 1 4 1 11 0.73%
Negatives: Negatives: Negatives: Negatives:
response time (x2) response time courtesy timely manner
understanding of needs
direction & info
response to question
received good direction
  July, 2011 August, 2011 September, 2011 October, 2011 November, 2011 December, 2011 January, 2012 February, 2012 March, 2012 April, 2012 May, 2012 June, 2012 Total YTD  
Positive 139 148 99 102 103 62 151 120 174 189 82 15 1384 99.49%
Negative 3 2 0 0 0 1 1 7 0.51%
response time (x3) response time (x2) response time response time
  July, 2012 August, 2012 September, 2012 October, 2012 November, 2012 December, 2012 January, 2013 February, 2013 March, 2013 April, 2013 May, 2013 June, 2013 Total YTD  
Positive 58 187 138 119 94 113 137 175 386 153 167 159 1886 97.08%
Negative 1 5 2 7 8 1 19 9 3 55 2.92%
resolving problem timely manner timely manner x2 timely manner timely manner x2 receive good direction meet expectations x5 understanding needs x2 meet expectations x2
understanding needs understanding needs receive good direction x3 timely manner x2 meet expectations x2
meet expectations meet expectations x2 quality of work understanding needs x5 workable solution x2
workable solution workable solution x2 workable solution x2 workable solution x4 receive good direction x2
receive good direction receive good direction receive good direction x3 timely manner
  July, 2013 August, 2013 September, 2013 October, 2013 November, 2013 December, 2013 January, 2014 February, 2014 March, 2014 April, 2014 May, 2014 June, 2014 Total YTD  
Positive 238 217 192 202 849 98.35%
Negative 9 3 2 14 1.65%
Timely x2 Timely Manner Quality of maintenance
Understanding needs x2 Meet Expectations x2 Workable solutions
Quality of maintenance x2
Workable solutions x2
Provide good direction