Customer Service Satisfactory Survey FY09/FY13 (BMO)
			September, 2008	October, 2008	November, 2008	December, 2008	January, 2009	February, 2009	March, 2009	April, 2009	May, 2009	June, 2009	Total YTD
Positive			10	40	261	447	317	225	187	281	237	184	2189	99.4%
Negative			0	0	0	2	2	2	1	4	0	3	14	0.6%
						job site unclean	unresolved problem	unresolved problem	not prompt	response time		directions
						job site unclean	unresolved problem	job site unclean		response time		quality expectations not met
										response time		respond/solutions
										resolving the problem
	July, 2009	August, 2009	September, 2009	October, 2009	November, 2009	December, 2009	January, 2010	February, 2010	March, 2010	April, 2010	May, 2010	June, 2010	Total YTD
Positive	227	148	230	276	100	146	159	159	178	123	165	33	1944	98.8%
Negative	0	3	6	2	2		5		2		4		24	1.2%
		unresolved problem	unresolved problem	clean job site	response time		responses time		didn’t meet expectations		responses time
		didn’t meet expectations	response to questions	Unresolved problem	response time		understanding needs		workable solutions		quality expectations
		respond to needs	response time				question responses				didn’t meet expectations
			polite/courteous				quality expectations				understanding needs
			understanding needs				meeting needs / solution
			workable solutions
	July, 2010	August, 2010	September, 2010	October, 2010	November, 2010	December, 2010	January, 2011	February, 2011	March, 2011	April, 2011	May, 2011	June, 2011	Total YTD
Positive	68	66	89	64	55	34	56	107	120	185	38	29	911	97.69%
Negative	2	4	6		7				5		3		21	2.31%
	Negatives:	Negatives:	Negatives:		Negatives:				Negatives:		Negatives:
	quality expectations	respond to maintenance needs in timely manner	response time		response time x2				timely manner		response time
	workable solution	Understand Needs	courteous		courteous				Understand Needs		resolving problem
		quality expectations	understanding of needs		understanding of needs				quality expectations		cleanliness
		workable solution	meet quality		meet quality				workable solution
			workable solutions		workable solutions				resolving problem
			response to questions		response to questions
	July, 2011	August, 2011	September, 2011	October, 2011	November, 2011	December, 2011	January, 2012	February, 2012	March, 2012	April, 2012	May, 2012	June, 2012	Total YTD
Positive	47	82	187	354	207	178	169	186	119	116	173	5	1823	98.85%
Negative	6	1	1	5	4	0	1	8			2		21	1.15%
	timely manner	cleanliness	cleanliness	response time x2	understand needs		response time	cleanliness x2			resolving problem
	understand needs		response time	resolving problem	quality of work			resolving problem x2			cleanliness
	meet expectations x2			understand needs	workable solutions			timely manner
	respond to needs			quality of work	direction given			understand needs
	response to questions							meet expectations
								response to questions
	July, 2012	August, 2012	September, 2012	October, 2012	November, 2012	December, 2012	January, 2013	February, 2013	March, 2013	April, 2013	May, 2013	June, 2013	Total YTD
Positive	60	75	11	72		90	60	84	45	35			532	99.44%
Negative		2							2	1			3	0.56%
		timely manner							timely manner	timely manner
		workable solutions							understanding needs
Customer Service Satisfactory Survey FY09/FY13 (FCS)
			September, 2008	October, 2008	November, 2008	December, 2008	January, 2009	February, 2009	March, 2009	April, 2009	May, 2009	June, 2009	Total YTD
Positive			30	276	286	207	244	315	170	194	168	236	2126	99.67%
Negative			0	2	1	1	0	0	0	0	2	1	7	0.33%
				response time	unclean job site	unresolved problem					unresolved problem	quality of work
				unclean job site							response time
	July, 2009	August, 2009	September, 2009	October, 2009	November, 2009	December, 2009	January, 2010	February, 2010	March, 2010	April, 2010	May, 2010	June, 2010	Total YTD
Positive	200	227	255	205	170	142	89	96	138	200	236	101	2059	99.51%
Negative	1	0	2				1		1		6		10	0.49%
	quality of work		quality of work				response time		response time		didn’t meet expectations
			understanding needs								didn’t meet expectations
											understanding needs
											workable solutions
											no additional info given
											response to maintenance
	July, 2010	August, 2010	September, 2010	October, 2010	November, 2010	December, 2010	January, 2011	February, 2011	March, 2011	April, 2011	May, 2011	June, 2011	Total YTD
Positive	194	153	129	98	141	111	115	158	92	164	117	40	1512	99.60%
Negative		5			1	4		1					6	0.40%
		Negatives:			Negatives:	Negatives:		Negatives:
		response time (x2)			response time	courtesy		timely manner
		understanding of needs
		direction & info  response to question
		received good direction
	July, 2011	August, 2011	September, 2011	October, 2011	November, 2011	December, 2011	January, 2012	February, 2012	March, 2012	April, 2012	May, 2012	June, 2012	Total YTD
Positive	139	148	99	102	103	62	151	120	174	189	82	15	1384	99.49%
Negative			3	2	0	0	0		1	1			7	0.51%
			response time (x3)	response time (x2)					response time	response time
	July, 2012	August, 2012	September, 2012	October, 2012	November, 2012	December, 2012	January, 2013	February, 2013	March, 2013	April, 2013	May, 2013	June, 2013	Total YTD
Positive	58	187	138	119	94	113	137	175	386	153			1560	96.73%
Negative	1			5	2	7	8	1	19	9			51	3.27%
	resolving problem			timely manner	timely manner x2	timely manner	timely manner x2	receive good direction	meet expectations x5	understanding needs x2
				understanding needs		understanding needs	receive good direction x3		timely manner x2	meet expectations x2
				meet expectations		meet expectations x2	quality of work		understanding needs x5	workable solution x2
				workable solution		workable solution x2	workable solution x2		workable solution x4	receive good direction x2
				receive good direction		receive good direction			receive good direction x3	timely manner