Facilities Management FY12/13
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
Results
Area Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun   YTD
Campus Access 70% positive or neutral parking survey response # Pos-Neut Survey responses / # Total Survey Responses 71% 68% 64% 70% 76% 71% 63%             69%
  70% positive or neutral transportation survey response # Pos-Neut Survey responses / # Total Survey Responses 82% 80% 80% 81% 76% 78% 77%             79%
Facilities Operations FY11/12
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
Results
Area Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun   YTD
Campus Access 70% positive or neutral parking survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 69% 71% 66% 68% 67% 76% 70% 59% 73% 71% 72% 73%   70%
  70% positive or neutral transportation survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 86% 72% 78% 85% 82% 72% 78% 74% 76% 77% 72% 75%   77%
Facilities Operations FY10/11
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
Results
Area Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun   YTD
Campus Access 70% positive or neutral parking survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 70% 66% 64% 72% 69% 71% 74% 73% 73% 75% 72% 67%   71%
  70% positive or neutral transportation survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 66% 67% 68% 71% 71% 72% 64% 68% 68% 73% 77% 86%   71%
Facilities Operations FY09/10
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
Results
Area Measure Calculation/Notes Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun   YTD
Campus Access 70% positive or neutral parking survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 84% 82% 46% 48% 76% 75% 83% 81% 81% 83% 78% 69%   74%
  70% positive or neutral transportation survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually) 78% 77% 75% 72% 73% 73% 75% 78% 81% 72% 72% 67%   74%
Facilities Operations FY08/09
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
Results
Area Measure Calculation/Notes Jul* Aug* Sep* Oct* Nov Dec Jan Feb Mar Apr May Jun   YTD
Campus Access 70% positive or neutral parking survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)         76% 79% 78% 78% 75% 73% 77% 74%   76%
  70% positive or neutral transportation survey response # Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)         90% 85% 79% 77% 76% 79% 80% 77%   80%
* Customer Service Survey program began in November 2008.