Facilities Management FY12/13
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
			Results
Area	Measure	Calculation/Notes	Jul	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun		YTD
Campus Access	70% positive or neutral parking survey response	# Pos-Neut Survey responses / # Total Survey Responses	71%	68%	64%	70%	76%	71%	63%							69%
	70% positive or neutral transportation survey response	# Pos-Neut Survey responses / # Total Survey Responses	82%	80%	80%	81%	76%	78%	77%							79%
Facilities Operations FY11/12
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
			Results
Area	Measure	Calculation/Notes	Jul	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun		YTD
Campus Access	70% positive or neutral parking survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	69%	71%	66%	68%	67%	76%	70%	59%	73%	71%	72%	73%		70%
	70% positive or neutral transportation survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	86%	72%	78%	85%	82%	72%	78%	74%	76%	77%	72%	75%		77%
Facilities Operations FY10/11
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
			Results
Area	Measure	Calculation/Notes	Jul	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun		YTD
Campus Access	70% positive or neutral parking survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	70%	66%	64%	72%	69%	71%	74%	73%	73%	75%	72%	67%		71%
	70% positive or neutral transportation survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	66%	67%	68%	71%	71%	72%	64%	68%	68%	73%	77%	86%		71%
Facilities Operations FY09/10
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
			Results
Area	Measure	Calculation/Notes	Jul	Aug	Sep	Oct	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun		YTD
Campus Access	70% positive or neutral parking survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	84%	82%	46%	48%	76%	75%	83%	81%	81%	83%	78%	69%		74%
	70% positive or neutral transportation survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)	78%	77%	75%	72%	73%	73%	75%	78%	81%	72%	72%	67%		74%
Facilities Operations FY08/09
Strategic Goals & Objectives Dashboard              Campus Access - Customer Surveys
			Results
Area	Measure	Calculation/Notes	Jul*	Aug*	Sep*	Oct*	Nov	Dec	Jan	Feb	Mar	Apr	May	Jun		YTD
Campus Access	70% positive or neutral parking survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)					76%	79%	78%	78%	75%	73%	77%	74%		76%
	70% positive or neutral transportation survey response	# Pos-Neut Survey responses / # Total Survey Responses (done semi-annually)					90%	85%	79%	77%	76%	79%	80%	77%		80%
* Customer Service Survey program began in November 2008.