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Customer Feedback

How Can We Serve You Better?

    Veteran & Military Student
    Services strives to continually
    improve our service to our
    students. If you have comments
    about our service, have
    ideas on how we can 
    improve our service or would
    like to suggest additional
    services you would like to
    see our office provide please
    let us know…



VA Refund Hold

Important Information

The VA Refund Hold is a hold placed on our Post 9-11 GI Bill student accounts to prevent refunds of potential overpayments by the VA. The VA Refund Hold also prevents the refund of the College Opportunity Fund (COF) if it is applied to a student’s account after the VA has been billed for tuition and fees and has paid. The VA Refund Hold allows the Office of Veteran Student Services to review a student’s account to verify that the VA paid correctly.

If you have a credit on your account because you accepted financial aid, email with the subject “Remove VA Hold.” The OVSS will review your account and determine if the credit should be refunded to​ you or not. If it is determined the credit should be refunded to you, the VA Refund Hold will be removed temporarily to allow the funds to be released and then be replaced on your account in case additional payments or funding is received.


Office of Veteran Student Services

Phone: Anschutz Office: 303.724.9649 or Denver Office: 303.315.7300

Street Address: Tivoli Student Union, Suite 124, 900 Auraria Parkway, Denver, CO 80204

Mailing Address: P.O. Box 173364, Campus 155, Denver, CO 80217-3364



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