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IT Services, Information Technology Services

University of Colorado Denver
 

Anschutz Medical Campus Students

IT Support for Anschutz Medical Campus Students


In collaboration with the Health Sciences Library, IT Services has developed a 3-tiered model that will provide expanded support to AMC students.

Most IT related questions from Anschutz Medical Campus Students can be answered by the IT Services Help Desk or the Health Sciences Library, with the following exceptions:
  • Support for the E-College site is provided by CU Online at: 303-315-3700
  • Support for Anschutz Campus Computer Labs if provided by ESS at: 303-724-8118
  • Support for other IT issues not listed below may be available through your college
 
Tier I Support of Anschutz Medical Campus Students

Both IT Services and the Health Sciences Library will offer Tier I Support for:
  • University Exchange Account Setup and Use
  •  University VPN Setup and Troubleshooting
  •  Outlook/OWA Issues
  •  Campus Wireless Networks 
  •  The UCD Access Portal
  • Software and Hardware Purchasing Recommendations
 
Tier I Support Contact Information: IT Services Help Desk at 303-724-4357 (4-HELP) and the Health Sciences Library at 303-724-5463
 
 
Tier II Support of Anschutz Medical Campus Students

The Health Sciences Library will offer Tier II (On-Site and Intermediate) Support for:
  • Walk-in/on-site or intermediate guidance on email/account setup
  • On-site setup and support of mobile devices (smart phones, laptops, iPads, etc.)
  • Questions about PubMed, licensed databases, full-text content, and library systems
  • Security guidance for smartphones, tablets, personal computers
  • Anti-virus/anti-malware programs:  recommendations & installation support
  • In-library printing support, and information on the ESS student printing
 
Tier II Support Contact Information: Health Sciences Library at  303-724-5463
 
 
Tier III Support of Anschutz Medical Campus Students

IT Services will offer Tier III University Account Support for:
  • Oracle Identity Management (IDM/OIM) Issues
  • University Exchange or Office 365 Account Issues
  • University Domain Account Issues
 
Tier III Support Contact Information: IT Services Help Desk at 303-724-4357 (4-HELP)

 
If you have any other IT related questions, please feel free to contact:
 
The IT Services Help Desk at 303-724-4357 or UCD-ITS-HelpDesk@ucdenver.edu
- We are available Monday through Friday from 7:30am-5:00pm
 
The Health Science Library at 303-724-2171 or 303-724-5463
- See the Libary's website for more information: http://hslibraryguides.ucdenver.edu/email-help/
 
Your College also has on-site/dedicated IT Support to assist you with your IT needs
- Please contact your Dean's Office or one numbers below for more information
 
 
School of Dental Medicine: Jaymil Patel at 303-724-7119 or Jaymil.Patel@ucdenver.edu
School of Medicine:SOM.IT@ucdenver.edu
School of Pharmacy: Tim Tracy at 303-724-2889 or Tim.Tracy@ucdenver.edu
Graduate School: Jim Finster at 303-724-2913 or Jim.Finster@ucdenver.edu
School of Public Health: CSPH IT at 303-724-4733 or CSPH.StudentIT@ucdenver.edu
 
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